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Quality Management

Course developer

Course abstract

The aim of the course is to give basic knowledge of the nature of quality, basic concepts, quality management tools and quality costs. During the studies, students get acquainted with international types of quality standards, understand their operating principles and implementation conditions.

Learning outcomes and their assessment

Knowledge - understands the principles of quality management, acquires the theoretical foundations of the quality management system, methods and their use in accordance with international standards (Tests 1, 2).
Skills - is able to apply quality management tools and use them in different areas (practical works / seminars).

Competence - to use the acquired knowledge in creativity, marketing and production and / or service provision in various fields (independent work - report and presentation PowerPoint).

Course Content(Calendar)

Full time intramural studies:
1. The essence of the quality management system, basic concepts and quality management objects. (Lectures 1 h)
2. Quality costs and quality management system development, implementation. (Lectures - 1h)
3. Quality audit. Quality guide. Glossary. (Lecture - 1h, practical work - 1h)
4. Quality management systems and their types. Quality award in Latvia and in the world. (Lecture - 1h, seminar - 2h)
5. Types of international quality standards. CE mark. (Lecture - 1h, practical work - 1h)
6. Certification of products and services. (Lecture - 1h, practical work - 1h) Test 1: The essence, types and costs of QMS - 1h.
7. Organization of quality events. Division of responsibilities and coordination of tasks. (Lecture - 1h, seminar - 1h)
8. Quality improvement. Theoretical foundations of understanding the importance of quality. (Lecture - 1h, practical work - 1h)
9. 5 S methods. (Lecture - 1h, practical work - 1h)
10. The essence of LEAN and management principles. Types of losses. (Lecture - 2h, practical work - 1h)
11. ISO 9000 standards. (Lecture - 1h, practical work - 1h)
12. Basic principles of Theory of Constraints (TOC) and their impact on the company's operations. (Lecture - 1h, practical work - 1h)
13. Pareto analysis. (Lecture - 1h, practical work - 1h)
14. Cause-effect analysis methods: “5 why?”; Ishikawa Bones; Cause - effect "tree". (Lecture - 1h, practical works - 2h)
15. Quality in marketing. Market analysis. (Lecture - 1h, practical works - 1h) Test 2: LEAN, 5S, TOC principles. Cause-effect analysis methods - 1h.
16. Presentation of reports. (1h)

Part time extramural studies:

All topics specified for full time studies are accomplished, but the number of contact hours is one half of the number specified in the calendar

Requirements for awarding credit points

1. Successful evaluation in 2 tests.
2. Credits for practical classes.
3. Evaluation of reports in classes.
The final assessment of the study course is a test, which consists of an accumulative assessment of study results.

Description of the organization and tasks of students’ independent work

Preparation of a report on an individually chosen topic and creation of a presentation. Preparation for tests and practical work. (48h)

Criteria for Evaluating Learning Outcomes

1. A student obtains a successful mark in tests if answers to at least 50% of the questions are given.
2. Timely developed and defended practical works.
3. Presentation of the report.

Compulsory reading

1. Babris, S., Kaļķis, H., Pikšs, M., Sorokins, V. Praktiskais LEAN. Rīga: BEA, 2021. 328 lpp.
2. Babris, S., Kaļķis, H., Mūrnieks J., Piekuss, U. LEAN risinājumi efektīvākam biznesam. Rīga: BEA, 2016. 187 lpp.
3. Janakiraman B., Gopal R. K. Total Quality Management: Text And Cases. PHI Learning Pvt. Ltd, 2006. 260 p.
4. Duffy G. L. The ASQ Quality Improvement Pocket Guide: Basic History, Concepts, Tools, and Relationships. Milwaukee, Wisconsin: ASQ Quality Press, 2013. 141 p.
5. Vasiļevska D. Kvalitātes nodrošināšanas vadība. Rīga: Juridiskā koledža, 2017. – 234 lpp.
6. Leilands J. Kvalitātes vadības sistēmas Jaunā ISO 9001:2008 standarta prasību skaidrojums. Rīga, 2009. 176 lpp.
7. Krūmiņš J., Krūmiņa I. Statistisko metožu lietošana kvalitātes vadīšanā un nodrošināšanā. Rīga: LU, 2001. 42 lpp.
8. Latvijas kvalitātes asociācijas mājas lapa. Pieejams: http://www.lka.lv
9. Latvijas Nacionālā standartizācijas institūcijas „Latvijas Standarts” (LVS) mājas lapa. Pieejams: http://www.lvs.lv
10. International Organization for Standardization mājas lapa. Pieejams: http://www.iso.org/home.html
11. American Society for Quality mājas lapa. Pieejams: http://www.asq.org
12. European Foundation for Quality Management mājas lapa. Pieejams: http://www.efqm.org
13. Baldrige Performance Excellence Program mājas lapa. Pieejams: http://www.nist.gov/baldrige
14. Euroean Organization For Quality mājas lapa. Pieejams: http://www.eoq.org/home.html

Further reading

1. Gygi C., Williams B. Six Sigma for Dummies. John Wiley & Sons, 2012. 408 p.
2. Oakland J.S. Total Quality Management text with cases. Oxford: Elsevier, 2003.
3. Barone St., Franco E. L. Statistical Managerial Techniques for Six Sigma Methodology: Theory and Application. John Wiley & Sons, 2012. 382 p.
4. Lāmanens K., Tominens K. Procesu vadības izcilības kritēriji. Organizācijas novērtēšanas rokasgrāmata. Rīga: Biedrība”Latvijas Biznesa konsultantu asociācija”, 2007. 120 lpp.
5. Taminens K. EFQM. Izcilības modelis biznesa organizācijām. Organizācijas novērtēšanas rokasgrāmata. Rīga: Biedrība ”Latvijas Biznesa konsultantu asociācija”, 2007. 170 lpp.

Periodicals and other sources

1. Quality Progress. Publisher: American Society for Quality. Publication type: Journals. ISSN: 0033524X
2. Quality Management Journal. Published by American Society for Quality. ISSN: 1068-6967
3. Latvijas Vēstnesis. Latvijas Republikas oficiālais izdevums [tiešsaiste]. Pieejams: https://www.vestnesis.lv/
4. Quality Engineerig (Journal)

Notes

The course is included in the compulsory part of FEIT professional higher education bachelor study program "Design and Crafts", "Machine design and production" in full-time and part-time studies