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Communication Psychology

Course developer

Course abstract

Students improve their knowledge, skills and reflection skills on verbal and non-verbal communication, and improve their social competence for client-centered activities. In classes, linking theory with real life, students discuss and justify their opinion; teamwork and creative solutions are promoted in practical classes.

Learning outcomes and their assessment

After the course students will have:
1. knowledge of the basic concepts of communication psychology, is able to describe their basic concepts - test; knows the communication processes and their functions, understanding the advantages and disadvantages of communication, give examples of the theoretical aspects of communication -1. homework
2.skills - is able to analyze and use knowledge about the impact of communication (review of video) behavior - 2. homework; speak in front of an audience and create presentations; analyze conflicts, communication barriers and communication styles; understand non-verbal communication, are able to evaluate and adjust, lead the group activity - 3. homework

3. Competences - observes and practically evaluates complex professional communication situations, independently acquires, selects, analyzes and presents information, is able to evaluate and use communication skills in everyday situations, professional activities and personal development; - test work

Course Content(Calendar)

1. Basic concepts of communication psychology - 2 h
Quiz. Basics of communication psychology.-1h
2. Functions and structure of communication - 2 h
3. Types of communication.- 1h
4.Communication barriers -1 h
5. Verbal communication. The importance of listening in communication. Types of listening - 2 h
6. Speaking in front of the audience. Presentations - 2 h
7. Non-verbal communication - 2 h
8. Communication styles - 1 h
9. Interaction with complex personalities - 2 h
10. Resistance to manipulation. Self-assertive communication - 2 h
11. Types of conflicts and conflict resolution strategies - 2 h
12. Business and client-centered communication - 2 h
13. Communication in social groups and teams - 2 h
14. Management of the team. Leaders and managers - 1 h
15. Using interactive and creative methods in decision making - 2 h
16. Reflection and feedback in communication - 2 h
Presentation of the 1st homework 3h
Part time extramural studies:
All topics specified for full time studies are accomplished, but the number of contact hours is one half of the number specified in the calendar

Requirements for awarding credit points

A formal test by summing up a student‘s performance during a semester without an additional examination or test at the end of a study course.
Quiz and all homework must be credited.

Description of the organization and tasks of students’ independent work

The 1st homework. Investigation of a complex situation in professional communication (the homework must be presented in the group of students at the end of the course and submitted electronically before presentation)
The 2nd homework. Communication self-study (volume up to 2 pages, submitted electronically)
The 3rd homework. Review of the nature of communication and its impact. (volume up to 1 page, submitted electronically)
The 4rd homework. Group, group communication, group activities (volume up to 1 page, submitted electronically)

Criteria for Evaluating Learning Outcomes

Homework and quiz are evaluated in accordance with the assessment procedure specified in the homework or quiz.
Each homework and quiz are evaluated in a 10-point grading system, where 10 is the maximum, and 4 is the pass mark.
The formal test grade is calculated as the average of the mark of the 1st homework and the average mark of the semester, which is calculated as the arithmetic mean of the marks of the quizzes and homework taken in the study course.

Compulsory reading

1. Dubkēvičs L. Saskarsme audzēkņiem. Rīga: Jumava, 2006. 223 lpp.
2. Herbsts D. Komunikācija uzņēmumā. Rīga: Zvaigzne ABC, 2007. 119 lpp.
3. Omārova S. Cilvēks runā ar cilvēku. Rīga: Kamene, 2006. 130 lpp.
4. Pīzs A. Ķermeņa valoda. Rīga: Jumava, 2006. 414 lpp.
5. Reņģe V. Sociālā psiholoģija. Rīga: Zvaigzne ABC, 2002. 180 lpp.
6. Līkopa V. Lietišķā etiķete starptautiskajā biznesā. Rīga: Zvaigzne ABC, 2007.
7. Pikeringa P. Strīdi,nesaskaņas,konflikti: kā izvairīties no kļūdām to risināšanā un sekmīgi pārvarēt domstarpības. Rīga: Jānis Roze, 2000.

Further reading

1. Egidess A. Saskarsmes labirinti: kā iemācīties sadzīvot ar cilvēkiem. Rīga: Jumava, 2006. 405 lpp.
2. Kozlovs N. Saskarsmes māksla. Rīga: Jumava, 2008. 341 lpp.
3. Efektīva komunikācija. Rīga: Lietišķās Informācijas Dienests, 2006. 160 lpp. Harvard Business Review on.
4. Fosters D. Lietišķā etiķete Eiropā. Rīga: Apgāds "Zvaigzne ABC”, 2005.

Periodicals and other sources

1. Journal of Personality and Social Psychology. American Psychological Association (APA) Print ISSN: 0022-3514. Online ISSN 1939 - 1293. Pieejams EBSCO datubāzēs: http://search.ebscohost.com/
2. Biznesa Psiholoģija. Pieejams: http://www.biznesapsihologija.lv/
3. Social Psychology Network. Pieejams: https://www.socialpsychology.org/

Notes

Compulsory course in full-time and part-time studies of VBF professional higher education bachelor study program and 2nd level higher education study program "Architecture and Construction", "Envirovement and Water Managment"