| Statuss(Neaktīvs) | Izdruka | Arhīvs(0) | Studiju plāns Vecais plāns | Kursu katalogs | Vēsture |
| Course title | Hospitality Service |
| Course code | Citi3041 |
| Credit points (ECTS) | 3 |
| Total Hours in Course | 81 |
| Number of hours for lectures | 16 |
| Number of hours for seminars and practical classes | 16 |
| Independent study hours | 49 |
| Date of course confirmation | 12/10/2011 |
| Responsible Unit | Institute of Land Management and Geodesy |
| Course developers | |
| Dr. paed., doc. Sandra Īriste |
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| There is no prerequisite knowledge required for this course | |
| Course abstract | |
| The subject familiarizes with the importance of hospitality in the development of tourism both at the level of the country and the international level. Developed communication skills in the sphere of services highlight merits of the role of the businessman as a leader. It gives an idea about formation of mutual cooperation at the level of organization administration and in cooperating with the guest as well as about specifications of hospitality in a definite sphere. | |
| Learning outcomes and their assessment | |
| Knowledge and marginal perception of theoretical and empirical issues of hospitality. The trainees have basic knowledge of the psychology, communication, conflict resolution, motivation issues;
skills – the trainees can integrate the acquired knowledge, use professional terminology, interpret results and formulate conclusions of the appropriate results; competence – the students are able to independently and critically formulate practical problems, are able to organize their work, take the initiative and responsibility for the outcome of its decision. |
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| Compulsory reading | |
| 1. Bowie D. Hospitality marketing: an introduction. Oxford: Elsevier Butterworth-Heinemann. 2004.
350 p. 2. Herbst D. Komunikācija uzņēmumā. Rīga : Zvaigzne ABC, 2007. 119 lpp. 3. Ķestere I. Lietišķā etiķete :Eiropas pieredze. Rīga: Zvaigzne ABC, 2007. 272 lpp. 4. Žvals R. Viesmīlības pamati. Rīga : Turība, 2006. 174 lpp. |
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| Further reading | |
| 1. Garleja R. Darbs, organizācija un psiholoģija. Rīga: RaKa, 2003. 200 lpp.
2. Knowles T. Hospitality management: an introduction. Harlow: Longman, 1998. 310 p. 3. Platace M. Viesu uzņemšanas dienesta darbības pamatprincipi. Rīga: Biznesa augstskola Turība, 2000. 175 lpp. |
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| Periodicals and other sources | |
| 1. Psiholoģijas Pasaule: PP. Rīga: Daro Cēsis, 2003- ISSN 1691-0435.
2. Annas Psiholoģija: iepazīsti sevi un dzīvo labāk! Rīga: Žurnāls Santa. ISSN 2243-688X. 3. Journal of the International Academy of Hospitality Research (JIAHR) Published by Digital Library and Archives. ISSN: 1052-6099. |
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