| Statuss(Neaktīvs) | Izdruka | Arhīvs(0) | Studiju plāns Vecais plāns | Kursu katalogs | Vēsture |
| Course title | Hotel Services |
| Course code | Citi2001 |
| Credit points (ECTS) | 2.25 |
| Total Hours in Course | 60.75 |
| Date of course confirmation | 20/02/2013 |
| Responsible Unit | Institute of Land Management and Geodesy |
| Course developers | |
| Dr. sc. ing., doc. Rita Riekstiņa-Dolģe |
|
| Prior knowledge | |
| Citi1010, Basics of Tourism Organization Citi2002, Hotel Services |
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| Course abstract | |
| The aim of course paper "Hotel Services" is to acquire the knowledge, skills and abilities of hotel service organization, mutual co-operation of staff and guest interaction processes. All the knowledge and skills to provide students an opportunity to analyze the processes and procedures of hotels. | |
| Learning outcomes and their assessment | |
| • Knowledge and critical understanding of the theoretical and empirical issues about hotel operation. There is a basic hotel operations in processes, marketing and management issues;
• skills - is able to integrate obtained knowledge to use professional terminology. Plan, coordinate, manage and model the hotels services, and technological processes, analyze the results and formulate appropriate conclusions; • competence - is able to independently and critically analyze and formulate a systematic complex practical problems, make the hotel staff working development and process streamlining. |
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| Compulsory reading | |
| 1. Forands I. Viesnīcas menedžments. Rīga: Latvijas Izglītības fonds, 2011. 232 lpp.
2. Platace M. Viesu uzņemšanas dienesta darbības pamatprincipi. Rīga: Biznesa augstskola Turība, 2000. 175 lpp. 3. Rutherford D.G. Hotel management and operations. NewYork: JohnWiley&Sons, 2002. 536 p. 4. Jones, Thomas J. A. Professional management of housekeeping operations. Hoboken, N.J.: JohnWiley&Sons, 2008. 477 p. |
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| Further reading | |
| 1. Lake N., Hekī K. Klientu apkalpošanas rokasgrāmata. Rīga: Lietišķās informācijas dienests, 2005. 216 lpp.
2. Silineviča I., Zaļūksne I., Deksne V., Silicka I., Graudiņa I., Puzule A. Tūrisma uzņēmējdarbības pamati. Rēzekne: Rēzeknes Augstskolas izd., 2001. 139 lpp. 3. Tūrisma likums: LR likums [tiešsaiste]. Pieņemts 17.09.1998, stājas spēkā 01.01.1999. ar grozījumiem. [Skatīts 16.11.2011.]. Pieejams: http://www.likumi.lv/doc.php?id=50026 |
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| Periodicals and other sources | |
| 1. Journal of the International Academy of Hospitality Research (JIAHR). Published by Digital Library and Archives. ISSN 1052-6099. 2. Tūrisms Latvijā: statistikas biļetens. Latvijas Republikas Centrālā statistikas pārvalde. Rīga: LR Centrālā statistikas pārvalde.ISSN 1407-2653. | |