| Statuss(Neaktīvs) | Izdruka | Arhīvs(0) | Studiju plāns Vecais plāns | Kursu katalogs | Vēsture |
| Course title | Service Organization |
| Course code | Citi2026 |
| Credit points (ECTS) | 3 |
| Total Hours in Course | 81 |
| Number of hours for lectures | 16 |
| Number of hours for seminars and practical classes | 16 |
| Independent study hours | 49 |
| Date of course confirmation | 12/10/2011 |
| Responsible Unit | Institute of Land Management and Geodesy |
| Course developers | |
| Dr. sc. ing., doc. Rita Riekstiņa-Dolģe |
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| There is no prerequisite knowledge required for this course | |
| Course abstract | |
| Students acquire knowledge of the types of catering enterprises, service quality and standards in various catering establishments. Students acquire knowledge and skills in service processes, functionality and process modeling. | |
| Learning outcomes and their assessment | |
| Knowledge –catering company types, operation and service organization
skills – manage, plan and coordinate the catering company's customer service processes competence – catering enterprises services development and process rationalization. |
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| Compulsory reading | |
| 1. Rokasgrāmata ēdināšanas uzņēmumu vadītājiem. Jelgava: LLU, 2007. 175 lpp
2. Vanaga V. Galda klāšanas pamatprincipi. Mācību palīglīdzeklis praktisko iemaņu apgūšanai: Rīga: Turības mācību centrs, 1999. 48 lpp. 3. Vanaga V. Viesu apkalpošana. Mācību līdzeklis: Rīga: Turības mācību centrs, 2000. 144 lpp. 4. Walker J.R. The restaurant: from concept to operation. J.R. Walker. 6th ed. Hoboken, NJ: John Wiley & Sons, 2011. 557 p. |
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| Further reading | |
| 1. Baraban R.S., Durocher J.F. Successful restaurant design. 3rd ed. Hoboken, New Jersey: John Wiley & Sons, 2010. 304 p.
2. Lake N., Hekī K. Klientu apkalpošanas rokasgrāmata. Rīga: Lietišķās informācijas dienests, 2005. 216 lpp. 3. Kuliša I. Restorānu bizness: no idejas līdz realitātei: iesācējiem uzņēmējdarbībā. Rīga: ISMA, 2005. 174 lpp. |
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| Periodicals and other sources | |
| 1. Гостиница и ресторан: бизнес и управление = Hotel & restaurant : business and management : журнал для профессионалов. Москва : Международная ассоциация гостиниц и ресторанов (IH&RA). | |