Course code VadZ5051
Credit points 3
Conflict Management
Total Hours in Course81
Number of hours for lectures12
Number of hours for seminars and practical classes12
Independent study hours57
Date of course confirmation19.02.2014
Responsible UnitInstitute of Business and Management Science
Course developer
Ligita Bite
Dr. oec.
Course abstract
Practical classes are aimed at the development of students’ skills to understand the essence of conflict management, models for the solution of conflict situations, they learn to solve interpersonal conflicts, and apply alternative methods and approaches in solution of conflicts. During practical classes students learn methods for the solution of conflict situations, basic elements of conflicts, methods for diagnosing conflicts and manipulation techniques. After the acquisition of the study course students acquire understanding on conflict management and diagnostic methods.
Learning outcomes and their assessment
• Knowledge – students gain knowledge on the basic elements of conflict management, conflict emergence and development at an organization, conflict resolution models, alternative methods and approaches of conflict resolution in the aspect of organization management.
• Skills – students can independently predict the emergence of a conflict at a organization, identify conflict prevention measures, determine the dynamics of conflict development at organization, exploit an employee in the process of motivation and adaptation of internal conflicts, determine the effect of managing constructive and destructive conflicts of employees, and choose techniques and methods of conflict resolution.
• Competence – students can independently predict the development of a conflict, formulate and critically analyse causes and motives of a conflict at an enterprise, justify their decisions on applying a conflict resolution strategy, and present their comprehension about and responsibility for a conflict
Compulsory reading
1. Konflikti un to risināšana. Rīga: Lietišķās informācijas dienests, 2009. 110 lpp. Grāmatu sērija „Lessons Learned, sarunas ar pasaules līderiem”. ISBN: 978-9984-82640-0
2. Sarunu un konfliktu risināšana. Rīga: Lietišķās informācijas dienests, 2007. 184 lpp. Grāmatu sērija „Harvard Business Review on” ISBN 978-9984-9914-3-6
3. Cloke K., Goldsmith J. Resolving Conflicts at Work: Eight Strategies for Everyone on the Job. Revised Edition. San Francisco, CA: John Wiley & Sons, 2011. 384 p. ISBN 10 0-7879-8024-2;
4. Цой Л. Н. Организационный конфликтменеджмент: 111 вопросов, 111 ответов. [tiešsaiste]. Москва: Книжный Мир, 2007. 352 с. ISBN 978-5-8041-0287-7 Pieejams: http://conflictmanagement.ru/kniga-tsoy-l-n-organizatsionnyiy-konfliktmenedzhment-111-voprosov-i-111-otvetov
Further reading
1. Jones T.S., Brinkert R. Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Sage Publications, 2008. 322 p. ISBN 9781412950824
2. Регнет Э. Конфликты в организациях. Формы, функции и способы преодоления. Пер. с нем. Харьков: Институт прикладной психологии. "Гуманитарный Центр", 2005. 396 с. ISBN 966-8324-12-9
3. Козлов В.В., Козлова А. А. Управление конфликтом. [tiešsaiste]. Москва: Эксмо, 2005. 221 с. ISBN 9785699048137 Pieejams 2004.g. : training.n1-v-spb.ru/Portals/.../42_Kozlov_Upravlenie_konfliktom.doc
Periodicals and other sources
1. Biznesa Psiholoģija. Izdevējs: SIA “Business Psychology”, ISSN 1691-3183
2. Dienas Bizness. Izdevējs: SIA "Dienas Mediji".
3. Dienas Bizness, lielākā biznesa laikraksta portāls. Pieejams: www.db.lv