Course code MašZ2008
Credit points 3
Quality Management
Total Hours in Course81
Number of hours for lectures16
Number of hours for seminars and practical classes16
Independent study hours49
Date of course confirmation11.10.2011
Responsible UnitInstitute of Business and Management Science
Course developer
Uzņēmējdarbības un vadībzinātnes institūts
Aina Muška
Dr. oec.
Course abstract
The students acquire knowledge about the essence of quality, its necessity and importance in entrepreneurship, about widespread quality systems and also about quality awards, standardization and conformance evaluation. The students acquaint themselves with the practical application of quality management, frequently used method and its means, and also with the quality costs.
Learning outcomes and their assessment
Knowledge – students obtain knowledge on the role and evolution of quality, main quality instruments, and the variety of quality systems in the world. Skills – students are able to practically apply the “new” and “old” instruments of quality management to define, analyse, and solve quality problems, calculate quality costs, and participate in tackling quality problems in cooperation with other employees of an enterprise. Competence – students can formulate, describe, and analyse practical problems in the field of quality, collect information and process it to tackle quality problems, and work in quality teams thus contributing to business development.
Compulsory reading
1. Forands, I. Biznesa vadības tehnoloģijas. Rīga: Latvijas Izglītības fonds, 2004. 330 lpp.
2. Forands, I. Stratēģija. Kvalitāte: analīze, plānošana, vadība. Rīga: Latvijas Izglītības fonds, 2000. 253 lpp.
3. Goetsch, D.L., Davis, S.B. Total Quality Handbook. New Jersey: Prentic e- Hall, 2004.
4. Рамперсад, Х. К. Общее управление качеством: личностные и организационные изменения/ Перю с англ. – Москва: ЗАО «Олимп - Бизнес», 2005. 246 c.
Further reading
1. Kvalitātes vadības sistēmas. KVS pamati 1.daļa. Rīga: Biznesa Partneri, 2002.
2. Розова, Н. К. Управление качеством . СПБ.: Питер, 2004.
3. Miller, W.B., Schenk, L.V. All I Need To Know About Manufacturing I Learned In Joe’s Garage. Bayrock Press, 2004.
Periodicals and other sources
1. Kvalitāte: žurnāls par kvalitāti un kvalitātes vadīšanu. Rīga: Latvijas Kvalitātes asociācija, 1998. ISSN 1407-7671.
2. Latvijas Vēstnesis: LR oficiālais laikraksts:valsts normatīvie likumdošanas akti. Rīga: Valsts uzņēmums "Latvijas Vēstnesis", 1993. ISSN 1407-0391.
3. Latvijas Ekonomists. Rīga: Mamuts, 1995. ISSN 1025-8922.