Course code VadZ6023

Credit points 2

Quality Systems

Total Hours in Course80

Number of hours for lectures12

Number of hours for seminars and practical classes12

Independent study hours56

Date of course confirmation21.06.2018

Responsible UnitInstitute of Business and Management Science

Course developer

author Uzņēmējdarbības un vadībzinātnes institūts

Aina Muška

Dr. oec.

Course abstract

Students acquire knowledge about the essence of quality, its importance in entrepreneurship, about the evolution of the quality system in the world. Within the period of the studies, students get acquainted with widespread quality systems and the practical application of the quality systems.

Learning outcomes and their assessment

1. Students will be able to: demonstrate an in-depth and profound knowledge and understanding of quality systems, their application at enterprises of various industries, the methodology and most important instruments of the quality systems- practical assignments (quality system mind maps), homework (system simulation), the final project.
2. Demonstrate knowledge of the effects of quality systems on the economic performance and competitiveness of enterprises - practical assignments (quality system mind maps).
3. Independently use theoretical knowledge of the methodology and instruments of quality systems - homework, the final project.
4. Reasonably explain and discuss quality systems - discussions during lectures and practicals, practical assignments, the final project.
5. Independently use quality system instruments in practice - homework.
6. Explain and present the research results to others - presentations of the group work and homework.
7. Work in a group - practical assignments (quality system mind maps).
8. Responsibly plan the completion of the assignments given - practical assignments (quality system mind maps), homework.
9. Independently identify quality-related problems and the areas where to enhance the quality, suggest the most appropriate quality system for a particular enterprise and substantiate the opinion - homework, the final project.

10. Integrate the knowledge acquired to tackle quality-related problems and, being engaged in a work group, take part in the introduction and maintenance of a quality system - homework, the final project.

Course Content(Calendar)

1. Evolution and choice of quality management systems (lecture – 2 hours)
2. 5S system (lecture – 2 hours, practical – 2 hours)
3. Total Quality Management (TQM) (lecture – 2 hours, practical – 2 hours)
4. Total Productive Maintenance (TPM) (lecture – 2 hours, practical – 3 hours)
5. 6-Sigma (lecture – 2 hours, practical – 2 hours)
6. Lean Production (lecture – 2 hours, practical – 3 hours)

Requirements for awarding credit points

A final project on one quality system studied in the course has to be done at the end of the course. The course organises 5 student groups (up to 4 students) during practicals in the classroom. After every lecture on quality systems each student group is assigned to design a mind map for the quality system learnt and demonstrate it to the other groups. 60 minutes are given for designing an mind map. A demonstration is limited to 5 minutes.
A mark of at least 4 has to be earned in each group work and in homework.

Description of the organization and tasks of students’ independent work

The course gives 5 individual homework assignments (topics: 5S, TQM, TPM, 6-Sigma, Lean Production). After learning each quality system, the student is assigned to introduce some of the quality system instruments learnt at home or at the job and to demonstrate the result (photos, descriptions of the situation before and after the introduction of the instrument). The homework has to be completed within a week. A homework demonstration is limited to 5 minutes.

Criteria for Evaluating Learning Outcomes

The final mark consists of the scores earned in: five group work assignments (design and demonstration of a quality system mind map) (maximum possible score of 50 or 10 for each assignment), five homework assignments (maximum possible score of 50 or 10 for each assignment) and the final project (20). The maximum possible total score is 120; a score of 12 is equal to one point on the 10-point scale.

Compulsory reading

1. Кане М.М., Иванов Б.В., Корешков В.Н., Схиртладзе А.Г. Системы, методы и инструменты менеджмента качества: Учебник для вузов. СПб.: Питер, 2009. 560 c.
2. Alvord B. Planning and Implementing 5S. Lulu.com, 2010. 180 p.
3. Janakiraman B., Gopal R. K. Total Quality Management: Text And Cases. PHI Learning Pvt. Ltd, 2006. 260 p.
4. Agustiady T.K., Cudney E.A. Total Productive Maintenance: Strategies and Implementation Guide. CRC Press, 2016. 322 p.
5. Kanji G. Total Quality Management: Proceedings of the first world congress. Springer Science & Business Media, 2012. 618 p.
6. Soleimannejed F. Six Sigma, Basic Steps & Implementation. Author House, 2004. 248 p.
7. Wilson L. How To Implement Lean Manufacturing. McGraw Hill Professional, 2009. 304 p.
8. International Organization for Standardization mājas lapa. Pieejams: http://www.iso.org/home.html
9. American Society for Quality mājas lapa. Pieejams: http://www.asq.org
10. European Foundation for Quality Management mājas lapa. Pieejams: http://www.efqm.org
11. Baldrige Performance Excellence Program mājas lapa. Pieejams: http://www.nist.gov/baldrige

12. Euroean Organization For Quality mājas lapa. Pieejams: http://www.eoq.org/home.html

Further reading

1. Панде П., Холп Л. Что такое «шесть сигм»? Революционный метод управления качеством. Перю с англ. 2-е изд. Москва: Альпина Бизнес Букс, 2005. 160 с.
2. Имаи М. Гемба кайдзен: Путь к снижению затрат и повышению качества. 5-е изд. Москва: Альпина Паблишерз, 2010. 340 с.
3. Imai M. Kaizen: The Key to Japan’s Competitive Success. McGraw-Hill Publishing Company, 1986.
4. Gygi C., Williams B. Six Sigma for Dummies. John Wiley & Sons, 2012. 408 p.
5. George M.L, Maxey J., Rowlands D.T., Upton M. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed. McGraw Hill Professional, 2004. 282 p.

6. Wader M. Lean Tool: A Pocket Guide to Implementing Lean Practices. Leadership Excellence International, 2002.

Periodicals and other sources

1. Dienas Bizness: nedēļas laikraksts: Latvijas Biznesa avīze. Rīga: Diena: Dagens Industri, 1992. ISSN 1407-2041
2. Quality Progress. Publisher: American Society for Quality. Publication type: Journals. ISSN: 0033524X

3. Quality Management Journal. Published by American Society for Quality. ISSN: 1068-6967

Notes

Restricted elective study course for the ESAF academic Master study programme “Economics”, specialisation “Business and Logistics”
Restricted elective study course for the ESAF professional Master study programme “Business Management”