Quality Systems

Total Hours in Course81

Number of hours for lectures12

Number of hours for seminars and practical classes12

Independent study hours57

Date of course confirmation21.06.2018

Responsible UnitInstitute of Business and Management Science

Course developer

Uzņēmējdarbības un vadībzinātnes institūts

Aina Muška

Dr. oec.

Course abstract

Students acquire knowledge about the essence of quality, its importance in entrepreneurship, about the evolution of the quality system in the world. Within the period of the studies, students get acquainted with widespread quality systems and the practical application of the quality systems.

Learning outcomes and their assessment

Knowledge:
1. Students will be able to: demonstrate an in-depth and profound knowledge and understanding of quality systems, their application at enterprises of various industries, the methodology and most important instruments of the quality systems- practical assignments (quality system mind maps), homework (system simulation), the final project.
2. Demonstrate knowledge of the effects of quality systems on the economic performance and competitiveness of enterprises - practical assignments (quality system mind maps).
Professional skills:
3. Independently use theoretical knowledge of the methodology and instruments of quality systems - homework, the final project.
4. Reasonably explain and discuss quality systems - discussions during lectures and practicals, practical assignments, the final project.
5. Independently use quality system instruments in practice - homework.
Soft skills:
6. Explain and present the research results to others - presentations of the group work and homework.
7. Work in a group - practical assignments (quality system mind maps).
8. Responsibly plan the completion of the assignments given - practical assignments (quality system mind maps), homework.
Competence:
9. Independently identify quality-related problems and the areas where to enhance the quality, suggest the most appropriate quality system for a particular enterprise and substantiate the opinion - homework, the final project.

10. Integrate the knowledge acquired to tackle quality-related problems and, being engaged in a work group, take part in the introduction and maintenance of a quality system - homework, the final project.

Course Content(Calendar)

1. 6 S system (lecture – 3 hours, practical – 2 hours)
2. Total Quality Management (TQM) (lecture – 2 hours, practical – 2 hours)
3. Total Productive Maintenance (TPM) (lecture – 2 hours, practical – 3 hours)
4. 6-Sigma (lecture – 2 hours, practical – 2 hours)
5. Lean Production (lecture – 3 hours, practical – 3 hours)

Requirements for awarding credit points

A final project on one quality system studied in the course has to be done at the end of the course. The course organises 5 student groups (up to 4 students) during practicals in the classroom. After every lecture on quality systems each student group is assigned to design a mind map for the quality system learnt and demonstrate it to the other groups. 60 minutes are given for designing an mind map. A demonstration is limited to 5 minutes.
A mark of at least 4 has to be earned in each group work and in homework.

Description of the organization and tasks of students’ independent work

The course gives 5 individual homework assignments (topics: 6S, TQM, TPM, 6-Sigma, Lean Production). After learning each quality system, the student is assigned to introduce some of the quality system instruments learnt at home or at the job and to demonstrate the result (photos, descriptions of the situation before and after the introduction of the instrument). The homework has to be completed within a week. A homework demonstration is limited to 5 minutes.

Criteria for Evaluating Learning Outcomes

The final mark consists of the scores earned in: five group work assignments (design and demonstration of a quality system mind map) (maximum possible score of 50 or 10 for each assignment), five homework assignments (maximum possible score of 50 or 10 for each assignment) and the final project (20). The maximum possible total score is 120; a score of 12 is equal to one point on the 10-point scale.

Compulsory reading

1. Babris, S., Kaļķis, H., Pikšs, M., Sorokins, V. Praktiskais LEAN. Rīga: BEA, 2021. 328 lpp.
2. Babris, S., Kaļķis, H., Mūrnieks J., Piekuss, U. LEAN risinājumi efektīvākam biznesam. Rīga: BEA, 2016. 187 lpp.
3. Skalberga, I., Kaļķis, H., Roja Ž. LEAN organzēta darbavieta: 6S Praktiskie padomi. Rīga: Latvijas Ergonomikas biedrība, 2022. 95 lpp.
4. Alvord B. Planning and Implementing 5S. Lulu.com, 2010. 180 p.
5. Janakiraman B., Gopal R. K. Total Quality Management: Text And Cases. PHI Learning Pvt. Ltd, 2006. 260 p.
6. Agustiady T.K., Cudney E.A. Total Productive Maintenance: Strategies and Implementation Guide. CRC Press, 2016. 322 p.
7. Oakland, J. S., Oakland, R.J., Turner, M.A. Total Quality Management and Operational Excellence: Text with Cases. Routledge, 2020. 556 p.
8. Gygi C., Williams B. Six Sigma for Dummies. John Wiley & Sons, 2012. 408 p.
9. Wilson L. How To Implement Lean Manufacturing. McGraw Hill Professional, 2009. 304 p.

Periodicals and other sources

1. Quality Progress. Publisher: American Society for Quality. Publication type: Journals. ISSN: 0033524X
2. Quality Management Journal. Published by American Society for Quality. ISSN: 1068-6967
3. Biznesa efektivitātes asociācijas mājas lapa. Pieejams: https://www.efektivs.lv/lv/
4. American Society for Quality mājas lapa. Pieejams: www.asq.org
5. European Foundation for Quality Management mājas lapa. Pieejams: www.efqm.org

Notes

Restricted elective study course for the ESAF academic Master study programme “Economics”, specialisation “Business and Logistics”
Restricted elective study course for the ESAF professional Master study programme “Business Management”
Elective study course for the ESAF Professional master study programme "Human Resource Management"
Restricted elective study course for the ESAF professional Master study programme “Project Management”

Atsauksmes