Course code VadZ4030
Credit points 3
Quality Management
Total Hours in Course81
Number of hours for lectures16
Number of hours for seminars and practical classes16
Independent study hours49
Date of course confirmation24.01.2012
Responsible UnitInstitute of Business and Management Science
Course developer
Uzņēmējdarbības un vadībzinātnes institūts
Aina Muška
Dr. oec.
Course abstract
The students acquire knowledge about the essence of quality, its necessity and importance in entrepreneurship, about widespread quality systems and also about quality awards, standardization and conformance evaluation. Students acquaint themselves with the practical application of quality management, frequently used method and its means, and also with the quality costs.
Learning outcomes and their assessment
• Knowledge – basic knowledge and understanding of the essence and role of quality in the performance and competitiveness of enterprises and their special knowledge on instruments of quality management. Students comprehend the evolution of quality management, systems and models of quality in the world, as well as standardisation and suitability assessment.
• Skills –students can exploit the instruments of quality management, including determination of quality cost. Students can demonstrate a scientific approach in tackling quality problems, make decisions and find creative solutions in the field of quality and discuss the role of quality in business.
• Competence – students are able to independently obtain, select, and analyse information and use it in tackling quality problems at an enterprise, work in quality groups, comprehend institutional and ethical aspects of an enterprise in the field of quality, identify needs of customers.
Compulsory reading
1. John S. Oakland Total Quality Management text with cases. Oxford: Elsevier, 2003.
2. Goetsch D.L., Davis S.B. Total Quality Handbook. New Jersey: Prentic e-Hall, 2004.
3. Кане М.М., Иванов Б.В., Корешков В.Н., Схиртладзе А.Г. Системы, методы и инструменты менеджмента качества: Учебник для вузов. Санкт Петербург: Питер, 2009.
4. Рамперсад Х. К. Общее управление качеством: личностные и организационные изменения. Пер. с англ. Москва: «Олимп - Бизнес», 2005. 246 c.
Further reading
1. Gygi C., DeCarlo N., Williams B. Six Sigma for Dummies. Hoboken, NJ: Wiley Publishing, 2005. 344 p.
2. Miller W.B., Schenk L.V. All I Need To Know About Manufacturing I Learned In Joe’s Garage. Bayrock Press, 2004.
3. Вэйдер М. Инструменты бережливого производства: Мини-руководство по внедрению методик бережливого производства / Майкл Вэйдер; Пер. с англ. 4 -е изд. Москва: Альпина Бизнес Букс, 2008.
Periodicals and other sources
1. Kvalitāte: žurnāls par kvalitāti un kvalitātes vadīšanu. Rīga: Latvijas Kvalitātes asociācija, 1998. ISSN 1407-7671.
2. Latvijas Vēstnesis: LR oficiālais laikraksts:valsts normatīvie likumdošanas akti. Rīga: Valsts uzņēmums "Latvijas Vēstnesis", 1993. ISSN 1407-0391.
3. Latvijas Ekonomists. Rīga:Mamuts, 1995. ISSN 1025-8922.