Course code VadZ2043

Credit points 3

Business Ethics, Etiquette

Total Hours in Course120

Number of hours for lectures16

Number of hours for seminars and practical classes32

Independent study hours72

Date of course confirmation29.10.2018

Responsible UnitInstitute of Business and Management Science

Course developer

author Uzņēmējdarbības un vadībzinātnes institūts

Simona Cīrule

Mg. proj. mgmt.

Course abstract

The course provides students with knowledge of the role of ethics and etiquette in mutual communication among officials and private persons as well as gives insight into the basic issues of entrepreneurship ethics and etiquette. The course deals with norms of behaviour accepted in the society, placing a particular focus on international differences in the norms, and builds an understanding of the role of behaviour culture that facilitates and promotes mutual cooperation. The skills developed by the course allow shaping a positive and socially responsible image of the organisation, which, in its turn, contributes to its clients’ trust.

Learning outcomes and their assessment


1. Students will be able to: demonstrate the knowledge and understanding of the nature of ethics and etiquette in the national and international contexts, their roles in the business environment and their evolution and concepts - Independent assignments.
2. Demonstrate the knowledge and understanding of the types of ethics and etiquette and their significance and role in modern societies - Examination.
3. Identify ethical problems and tackle related conflict situations by applying the norms of ethics in professional activities - Discussions in classes.
4. Recognise the norms of etiquette among the other systems regulating behaviour, assess its role in the society and differentiate various kinds of etiquette – Independent assignments to be done individually and in a group.
5. Establish interpersonal communication by applying the norms of business ethics - Practical assignments and discussions.
6. Responsibly plan the completion of the assignments given – Independent assignments.
7. Give precise information, prepare a presentation and speak in public – Practical and independent assignments.
8. Work in a team, delegate and coordinate the fulfilment of responsibilities, effectively plan and manage the work and assume responsibility for the results of the group work - Group work.
9. Close familiarity and compliance with legal documents and the norms of ethics - Practical assignments and discussions.
10. Analyse, compare and work with various ethical issues as well as identify, define, assess and solve problems of an ethical nature and apply the norms of ethics in professional activities - Examination, practical assignments to be done individually and in a group.
11. Select and apply a pattern of behaviour appropriate for a particular situation as well as to represent the enterprise/organisation and cooperate with various stakeholders - Practical assignments to be done individually and in a group.
12. Build up and demonstrate presentation skills, choose the most effective verbal and nonverbal communication tools and adapt the presentation and speech to the particular audience, including a foreign one – Practical assignments to be done individually and in a group.

13. Work individually and in a group by applying the knowledge and leader skills acquired, and assume responsibility for the results of the work - Practical assignments to be done individually and in a group.

Course Content(Calendar)

1. The nature and importance of business ethics. (Lecture 1 hour, practical – 1 hour)
2. Types and scope of ethics. (Lecture 1 hour, practical – 1 hour)
3. Business and professional ethics. Codes of Ethics. (Lecture 1 hour, practical – 4 hours)
4. Basic principles of business ethics. (Lecture 1 hour, practical – 2 hours)
5. Communication ethics. (Lecture 1 hour, practical – 1 hour)
6. The role of government in the regulation of business ethics. (Lecture 1 hour, practical – 2 hours)
7. The New Ethical Challenges of the Modern World. Information and power. Personality and freedom. (Lecture 1 hour)
8. Nature of etiquette and its role in business. Types and uses of etiquette. (Lecture 1 hour)
9. Business communication. First impression. Greetings and introductions. (Lecture 1 hour, practical – 3 hours)
10. Business telephone and correspondence etiquette. Netiquette. (Lecture 1 hour, practical – 1 hour)
11. Office etiquette. The most common mistakes in business etiquette. (Lecture 1 hour, practical – 3 hours)
12. Attributes of etiquette. (Lecture 1 hour, practical – 1 hour)
13. Dress code etiquette. (Lecture 1 hour, practical – 2 hours)
14. Table manners and dining etiquette. (Lecture 1 hour, practical – 2 hours)
15. Preparing for a presentation and creating a presentation. Basics of oratory skills. (Lecture 1 hour, practical – 5 hours)
16. International business etiquette. (Lecture 1 hour, practical – 4 hours)

Examination - All the topics (in session)

Requirements for awarding credit points

Examination
The Mark consist of:
• 15% practical assignments to be done individually and in a group
• 15% independent assignments
• 20% independent group assignments
• 10% registered attendance
• 40% examination - All the topics

10% are equal to one point on a 10-point marking scale.

Description of the organization and tasks of students’ independent work

Study course materials and literature studies.
Preparation of practical and independent work.

Preparing for examination.

Criteria for Evaluating Learning Outcomes

Examination mark is an accumulating mark of all course marks.

Compulsory reading

1. Laurinkari J. Biznesa ētika. Rīga: Petrovskis un Ko, 2011. 99 lpp.
2. Lasmane S. Komunikācijas ētika. Rīga: LU Akadēmiskais apgāds, 2012. 304 lpp.
3. Strautmane A. Etiķete un protokols. Rīga: Jumava, 2009. 163 lpp.
4. Fosters D. Lietišķā etiķete Eiropā. Rīga: Zvaigzne ABC, 2005. 400 lpp.
5. Keigals T.D. Uzstāšanās māksla: droši paņēmieni, kā pārliecināt auditoriju un patikt klausītājiem. Rīga: Atēna, 2008. 214 lpp.
6. Bredberijs E. Izcilas prezentācijas prasmes. Rīga: Zvaigzne ABC, 2008. 140 lpp.
7. Ķestere I. Lietišķā etiķete. Eiropas pieredze. Rīga: Zvaigzne ABC, 2007. 272 lpp.
8. Prokofjeva N. Lietišķo sarunu māksla. Rīga: Jumava, 2006. 155 lpp.

Further reading

1. Odiņa A. Labas uzvedības grāmata. Rīga: Zelta grauds, 2014. 272 lpp.
2. Brūss I.D., Pārksa D. Ceļvedis ētikā. Rīga: Dienasgrāmata, 2011. 431 lpp.
3. Bridžiss D. Džentelmeņa rokasgrāmata. Mūsdienīgi pieklājīgas uzvedības likumi. Rīga: Zvaigzne ABC, 2007. 160 lpp.
4. Efektīva komunikācija. Rīga: Lietišķās informācijas dienests, 2006. 160 lpp. Grāmatu sērija „Harvard business review on”.
5. Hofmanis K. D. Prezentācija un moderācija: efektīva komunikācija un mērķtiecīga tehnisko līdzekļu lietošana. Rīga: Zvaigzne ABC, 2005. 128 lpp.
6. Lasmane S. 20. gadsimta ētikas pavērsieni. Rīga: Zvaigzne ABC, 2004. 251 lpp.
7. Werhane P. H., Moriarty B. Moral imagination and management decision making. Business roundtable institute for corporate ethics. 2009 [tiešsaiste]. Pieejams: http://www.corporate-ethics.org/pdf/moral_imagination.pdf.
8. Pīzs A., Pīza B. Ķermeņa valoda. Rīga: Jumava, 2006. 414 lpp.

Periodicals and other sources

1. Žurnāls "Biznesa psiholoģija". Rīga: izdevējs biedrība "Saules Bite". ISSN 1691-3183. Pieejams: http://biznesapsihologija.lv/lv/arhivs/.
2. Kapitāls: bizness un ekonomikas aktualitātes Latvijā un ārpus tās robežām. Rīga: SIA "Izdevniecība IKK". ISSN 1407-2505. Pieejams: http://issuu.com/kapitals. Žurnāla "Kapitāls" tematiskā sadaļa par etiķeti.
3. Latvijas Republikas tiesību akti. Pieejams: https://likumi.lv/.
4. Latvijas Biznesa Konsultantu Asociācija. Pieejams: http://www.biznesam.lv.

Notes

General study course (Part B1)for the ESAF Professional Bachelor study programme „Entrepreneurship and Business Management”.
Restricted elective study course (Part B) for the ESAF academic Bachelor study programme „Economics”