Course code VadZ2032
Credit points 3
Basic Principles of Quality Management
Total Hours in Course81
Number of hours for lectures16
Number of hours for seminars and practical classes16
Independent study hours49
Date of course confirmation05.02.2014
Responsible UnitInstitute of Social Sciences and Humanities
Course developer
Sociālo un humanitāro zinātņu institūts
Kitija Kirila
Dr. oec.
Course abstract
The study course introduces quality management essence and systems, standard kinds of it and their role in the development of product and enterprise quality systems, as well as frequently used quality management tools.
Learning outcomes and their assessment
Upon completing the course, the student will acquire
• knowledge about the essence of quality management and quality management systems, their importance in the field, systems application principles and frequently used quality management tools.
• Skills: use the acquired knowledge in professional settings; perform in accordance with quality management system standards; be able to identify problems and find solutions to improve quality management system.
• Competence: thoughtfully apply acquired knowledge and skills in order to organise the enterprise or process quality purposeful and effective management , as well as be able to offer justified suggestions for its improvement.
Compulsory reading
1. ISO Standards. [Tiešsaite] [Skatīts 04.02.2014.]. Pieejams: http://www.iso.org/iso/iso_catalogue.htm
2. Laamanen Kai. Procesu vadības izcilības kritēriji. Rīga: Latvijas Biznesa konsultantu asociācija, 2007. 120 lpp.
3. Leilands J. Kvalitātes vadības sistēmas: jaunā ISO 9001: 2008 standarta prasību skaidrojums. Rīga: Latvijas Vēstnesis, 2009. 176 lpp.
4. David L. Goetsch, Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality, 6/E. Upper Saddle River, N.J.: Prentice Hall, 2010. 832 p.
Further reading
1. Hoyle D. Quality Management Essentials. Amsterdam; London: Butterworth-Heinemann, 2007. 212 p. [E-grāmata. Pieejams tiešsaistē LNB tīklā]
2. Москвин В.А. Управление качеством в бизнесе: рекомендации для руководителей предприятий, банков, риск-менеджеров. Москва: Финансы и статистика, 2006. 384 c.
3. Сертификация систем качества. [Tiešsaiste] [Skatīts 04.02.2014.]. Pieejams: http://www.unilib.neva.ru/dl/quality/certif/sertific.html
Periodicals and other sources
1. Kapitāls: žurnāls lietišķiem cilvēkiem: krāsains biznesa un ekonomikas žurnāls. Rīga: Lietišķās informācijas dienests, 2010.-2014. ISSN 1407-2505
2. Quality Management eJournal. [Tiešsaite] [Skatīts 04.02.2014.]. Pieejams: http://papers.ssrn.com/sol3/JELJOUR_Results.cfm?form_name=journalbrowse&journal_id=992381
3. Управление качеством. Электронный журнал. [Tiešsaiste] [Skatīts 04.02.2014.]. Pieejams:http://fh.kubstu.ru/juk/