Course code VadZ1021

Credit points 2

Business Ethics, Etiquette

Total Hours in Course80

Number of hours for lectures16

Number of hours for seminars and practical classes16

Independent study hours48

Date of course confirmation29.10.2018

Responsible UnitInstitute of Business and Management Science

Course developer

author lect.

Simona Cīrule

Mg. proj. mgmt.

Course abstract

The course provides students with knowledge of the role of ethics and etiquette in mutual communication among officials and private persons as well as gives insight into the basic issues of business ethics and etiquette. The course deals with norms of behaviour accepted in the society, placing a particular focus on international differences in the norms, and builds an understanding of the role of behaviour culture that facilitates and promotes mutual cooperation. The skills developed by the course allow shaping a positive and socially responsible image of the organisation, which, in its turn, contributes to its clients’ trust.

Learning outcomes and their assessment


1. Students will be able to: demonstrate the knowledge and understanding of the evolution, concepts and nature of ethics and etiquette in the national and international contexts and their roles in business - Independent assignments.
2. Demonstrate the knowledge and understanding of the types of ethics and etiquette and their significance and role in modern societies - Test.
3. Identify ethical problems in a particular situation and find potential solutions to the problems - Test.
4. Establish interpersonal communication and tackle ethical problems-related conflict situations by applying the norms of ethics and etiquette in professional activities – Discussions in classes.
5. Recognise the norms of etiquette among the other systems regulating behaviour, assess its role in the society and differentiate various kinds of etiquette - Test.
6. Responsibly plan the completion of the assignments given – Independent assignments.
7. Prepare a presentation and present the research results to others – Practical assignments, group work.
8. Engage in group work and assume responsibility for the results of the group work - Group work.
9. Analyse, compare and work with various ethical issues as well as identify, define, assess and solve problems of an ethical nature and apply the norms of ethics in professional activities - Test, practical assignments to be done individually and in a group.
10. Select and apply a pattern of behaviour appropriate for a particular situation as well as to represent the enterprise/organisation and cooperate with various stakeholders - Test, practical assignments to be done individually and in a group.

11. Build up and demonstrate presentation skills, choose the most effective verbal and nonverbal communication tools and adapt the presentation and speech to the particular audience, including a foreign one - Practical assignments to be done individually and in a group.

Course Content(Calendar)

1. The nature and importance of business ethics. (Lecture 1 hour, practical – 1 hour)
2. Types and scope of ethics. (Lecture 1 hour)
3. Business and professional ethics. Codes of Ethics. (Lecture 1 hour, practical – 1 hour)
4. Basic principles of business ethics. (Lecture 1 hour, practical – 1 hour)
5. Communication ethics. (Lecture 1 hour, practical – 1 hour)
6. The role of government in the regulation of business ethics. (Lecture 1 hour, practical – 1 hour)
7. Test 1 (Practical – 1 hour)
8. The New Ethical Challenges of the Modern World. Information and power. Personality and freedom. (Lecture 1 hour)
9. Nature of etiquette and its role in business. Types and uses of etiquette. (Lecture 1 hour, practical – 1 hour)
10. Business communication. First impression. Greetings and introductions. (Lecture 1 hour, practical – 1 hour)
11. Business telephone and correspondence etiquette. Netiquette. (Lecture 1 hour, practical – 1 hour)
12. Office etiquette. The most common mistakes in business etiquette. (Lecture 1 hour, practical – 1 hour)
13. Attributes of etiquette. (Lecture 1 hour, practical – 1 hour)
14. Dress code etiquette (Lecture 1 hour)
15. Table manners and dining etiquette. (Lecture 1 hour, practical – 1 hour)
16. Preparing for a presentation and creating a presentation. Basics of oratory skills. (Lecture 1 hour, practical – 1 hour)
17. Test 2 (Practical – 1 hour)

18. International business etiquette. (Lecture 1 hour, practical – 2 hours)

Requirements for awarding credit points

Formal test with a mark
The Mark consist of:
• 20% Independent group assignments
• 10% Test1
• 20% Independent assignments
• 10% Test 2
• 30% Independent group assignment
• 10% registered attendance

10% are equal to one point on a 10-point marking scale.

Description of the organization and tasks of students’ independent work

Study course materials and literature studies.
Preparation of practical and independent work.

Preparing for tests.

Criteria for Evaluating Learning Outcomes

Test mark is an accumulating mark of all course marks.

Compulsory reading

1. Laurinkari J. Biznesa ētika. Rīga: Petrovskis un Ko, 2011. 99 lpp.
2. Lasmane S. Komunikācijas ētika. Rīga: LU Akadēmiskais apgāds, 2012. 304 lpp.
3. Strautmane A. Etiķete un protokols. Rīga: Jumava, 2009. 163 lpp.
4. Fosters D. Lietišķā etiķete Eiropā. Rīga: Zvaigzne ABC, 2005. 400 lpp.
5. Keigals T.D. Uzstāšanās māksla: droši paņēmieni, kā pārliecināt auditoriju un patikt klausītājiem. Rīga: Atēna, 2008. 214 lpp.
6. Bredberijs E. Izcilas prezentācijas prasmes. Rīga: Zvaigzne ABC, 2008. 140 lpp.
7. Ķestere I. Lietišķā etiķete. Eiropas pieredze. Rīga: Zvaigzne ABC, 2007. 272 lpp.

8. Prokofjeva N. Lietišķo sarunu māksla. Rīga: Jumava, 2006. 155 lpp.

Further reading

1. Odiņa A. Labas uzvedības grāmata. Rīga: Zelta grauds, 2014. 272 lpp.
2. Brūss I.D., Pārksa D. Ceļvedis ētikā. Rīga: Dienasgrāmata, 2011. 431 lpp.
3. Bridžiss D. Džentelmeņa rokasgrāmata. Mūsdienīgi pieklājīgas uzvedības likumi. Rīga: Zvaigzne ABC, 2007. 160 lpp.
4. Efektīva komunikācija. Rīga: Lietišķās informācijas dienests, 2006. 160 lpp. Grāmatu sērija „Harvard business review on”.
5. Hofmanis K. D. Prezentācija un moderācija: efektīva komunikācija un mērķtiecīga tehnisko līdzekļu lietošana. Rīga: Zvaigzne ABC, 2005. 128 lpp.
6. Lasmane S. 20. gadsimta ētikas pavērsieni. Rīga: Zvaigzne ABC, 2004. 251 lpp.
7. Werhane P. H., Moriarty B. Moral imagination and management decision making. Business roundtable institute for corporate ethics. 2009 [tiešsaiste]. Pieejams: http://www.corporate-ethics.org/pdf/moral_imagination.pdf.

8. Pīzs A., Pīza B. Ķermeņa valoda. Rīga: Jumava, 2006. 414 lpp.

Periodicals and other sources

1. Žurnāls "Biznesa psiholoģija". Rīga: izdevējs biedrība "Saules Bite". ISSN 1691-3183. Pieejams: http://biznesapsihologija.lv/lv/arhivs/.
2. Latvijas Republikas tiesību akti. Pieejams: https://likumi.lv/

3. Latvijas Biznesa Konsultantu Asociācija. Pieejams: http://www.biznesam.lv

Notes

Field study course (Part B2) for the ESAF 1st level professional study programme Business Studies