LLU

Mediation Process in Education and Employment I

Total Hours in Course81

Number of hours for lectures16

Number of hours for seminars and practical classes16

Independent study hours49

Date of course confirmation21.11.2018

Responsible UnitInstitute of Mechanics and Design

Course abstract

This course teaches and evaluates the use of tools, resources and psychological insights for non-violent conflict resolution through mediation in the work of a teacher and career counsellor. Within the framework of the course students acquire knowledge, skills and competence in mediation as an out-of-court dispute resolution method. Students learn the basic skills of dialogue, communication and conflict resolution so that they can be successfully used both in professional activities and in everyday life. Students will get an insight into peer mediation.

Learning outcomes and their assessment

After completing the course, the student will have:
• knowledgeinthebasicconceptsofmediation, emotionallyintelligentparties (partiesinvolvedinthedispute) communication, verbalandnon-verbalcommunication; understandingmediationandpeermediationwithintheframeworkofsharedcompetences
• skills to useknowledgeindifferentsituations to promotetheformationof students' newknowledge, skillsandcompetencesandpositivecommunication; able to collaboratewith students andeveryoneindifferentsituations; isable to furtherdevelopcompetenceandcreateinnovativesolutions to problemsituationsineducationandemployment
• competence to solveproblemsofeducationindustry, useknowledgeinindependentandpracticalworkineducationalinstitutions, adulteducation, careercounselinganddevelopmentsupportinmunicipalitiesandsocialassistanceinstitutions; Understandtheconstituent elements ofdialogueandtheability to engageindialogue; analyzeconflictsituations, usecommunicativeskillsandbasicknowledgeinnon-violentconflictresolution; analyzeandevaluatecommunicationbarriers, biological, culturalandemotionalintelligenceaspects.

Valuation: Gradedtest, 1st and 2nd independentwork

Course Content(Calendar)

1. Understanding the fundamentals and concepts of mediation. Out-of-institution dispute resolution forms. (3 h)
2. Mediation process stages and phases. Peculiarities of the use of joint and individual sessions (4 h)
3. Dialogue and communication. Negotiation and questioning techniques.(4 h)
4. The role of lawyers, advisers and supporters in the mediation process. The benefits of mediation in conflict resolution and moderation as a mediation tool (1 h).
5. Conflict Theory. Differences in conflict handling methodology (4 h).
First independent work.
6. Emotions in mediation. Extremely emotional conflict handling and analysis (4 h).
7. Communication theories, system theory (3 h)
8. Peer mediation in schools, its accumulation from the transition to the labour market (7 h).
Second independent work.
9. Mediation in Latvia. Cross-border and intercultural mediation (2 h).

Requirements for awarding credit points

75% attendance at lectures, both tasks of independent work are developed.

Description of the organization and tasks of students’ independent work

First independent work: ability to solve problems in the education sectorto use knowledge in independent and practical work educational institutions, adult education, career counselling and development support, municipalities, social assistance institutions.
Second independent work: ability to analyze conflict situations, apply communicative skills and basic knowledge in non-violent conflict resolution; analyze and evaluate communication barriers, biological, cultural and emotional intelligence aspects.

Criteria for Evaluating Learning Outcomes

The developed independent works conform to the requirements of study course in mediation and communication skills.

Compulsory reading

1. Leiendekers A. Konfliktuvadība. Miervidi: Jumava, 2016. 199 lpp.
2. Trosens A., Hofmans R., Rotfišere D. B. Mediācija. Mediācijas pamati teorijā un praksē. Rīga: Tiesunamuaģentūra, 2007. 183 lpp. N
3. Frīls D., Frīla L. Pieaugušie bērni. Disfunkcionālu ģimeņu noslēpumi. Rīga: Zvaigzne ABS, 2016. 199 lpp.
4. Hejlskovs-Elvēns B. Bezkliedzieniem, kodieniem, sitieniem. Rīga: SIA Jelgavas tipogrāfija, 2017. 214 lpp.
5. Goulmens D. Tava emocionālā inteliģence. Rīga: Jumava, 2001. 462 lpp.
6. Sarunu un konfliktu risināšana. Harvard Business Review. Rīga: SIA “Lietišķās informācijas dienests”, 2007. 184 lpp.
7. Efektīva komunikācija. Harvard Business Review. Rīga: SIA “Lietišķās informācijas dienests”, 2006. 160 lpp.
8. Шармер О. Теория "У-оброзного движения – руководство из будущего, каким он кажется". Cambridge, MA: Society for Organizacional Learning, 2007. 22 c.
9. Сталбергб Д., Лав Л. Третий голос. ООО Межрегиональный центр управленческого и политического консультирования, 2014. 220 c.
10. Стрессерб Ф., Рэндолф П. Медиация: психологический взгляд на разрешение конфликтов. ООО Межрегиональный центр управленческого и политического консультирования, 2015. 193 c.
11. Шамликашвили Ц.А., Никитина Е.С. Введение в диалогику. ООО Межрегиональный центр управленческого и политического консультирования, 2011. 240 c.
12. Изард К.Э. Психология эмоций. Москва: Питер, 2012. 459 c. Cерия «Мастера психологии.
13. Вернс Д.Д. Ругаться нельзя мириться. Москва: ЭКСМО, 2011. 285 c.
14. Леви В. Искуство быть другим. Общение, понимание. Москва: Книжный клуб, 2013. 381 c.
15. Сатир В. Психотерапия семьи. Санкт-Петербург: Речь, 2000
16. Беркли-Ален М. Забытое искусство слушать. Санкт-Перетбург, 1997. 258 c. Cерия Гений общения
17. Пель М. Приглашение к медиации. Практическое руководство о том, как эффективно предложить разрешение конфликта посредством медиации. ООО Межрегиональный центр управленческого и политического консультирования. 2009. 399 c.

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