Course code Filz2009
Credit points 3
Business Etiquette and Protocol
Total Hours in Course81
Number of hours for lectures16
Number of hours for seminars and practical classes16
Independent study hours49
Date of course confirmation22.03.2011
Responsible UnitInstitute of Social Sciences and Humanities
Course developers
Inga Vanaga
Mg. sc. soc.
Anna Rāta
Mg. sc. soc.
Course abstract
The study course develops students’ competence of effective and positive communication, provides knowledge about etiquette and protocol norms usable in different business communication situations and with different communication partners: clients and employees of own organization, business partners from other organizations as well as in situations of international and multicultural communication. As the result of the studying this course, students develop skills to act regarding the etiquette and protocol standards appropriate to different situations of business communication.
Learning outcomes and their assessment
During studying students acquire knowledge about etiquette and protocol standards in business communication, gain insight in public and governance ethic standards, and develop knowledge about etiquette demands during international and multicultural communication.
Students develop skills to observe etiquette in different communication situations; representing organization in business communication with other organizations and society as well as in situations of international and multicultural communication. Students develop skills to act according with professional ethics of public administration specialists .
As the outcome of studying, students develop effective and positive communication competence to act appropriate to etiquette standards in different business communication situation and with different communication partners.
Compulsory reading
1. Kincāns V. Etiķete. - Rīga: Biznesa partneri, 2003.- 268 lpp.
2. Fosters D. Lietišķā etiķete Eiropā. - Rīga: Zvaigzne ABC, 2005.- 400 lpp.
3. Odiņa A. Protokols. Rokasgrāmata. - Rīga: Zelta grauds, 2003.- 239 lpp.
4. Dubkēvičs L., Ķestere I. Saskarsme. Lietišķā etiķete. - Rīga: Jumava, 2003.- 306 lpp.
Further reading
1. Mouls Dž. Biznesa kultūra un etiķete Eiropas valstīs. - Rīga: Jāņa Rozes apgāds, 2003. - 335 lpp.
2. Ķestere I. Lietišķā etiķete. Eiropas pieredze. - Rīga: Zvaigzne ABC, 2007.- 272 lpp.
3. Pīzs A., Pīza B. Ķermeņa valoda. - R.: Jumava, 2006. - 414 lpp.
4. Пост П. Энциклопедия этикета. Москва: Эскимо, 2007.
Periodicals and other sources
1. Direktors : Baltijas mēneša lietišķais žurnāls. Rīga : Mamuts. ISSN 1691-2160.
2. Дом и семья. Этикет [Tiešsaiste] [Skatīts 03.03.2011.]. Pieejams: http://www.homefamily.rin.ru/cgi-bin/short.pl?pdr=15.
3. Деловой этикет [Tiešsaiste] [Skatīts 03.03.2011.]. Pieejams: http://www.wclub.org.ua/career/etiket.html.