Course code Citi5006

Credit points 2

Business Events Etiquette

Total Hours in Course32

Number of hours for lectures16

Number of hours for seminars and practical classes16

Date of course confirmation12.10.2011

Responsible UnitUztura katedra

Course developer

author Uztura katedra

Gita Skudra

Mg. sc. ing.

Course abstract

During the study course the students are introduced the meaning of the business etiquette in relationships with the representatives of different nations and cultures, on the state level, as well as on the international level. Study course include theoretical and practice aspects of planning and organizing of business meetings, seminars and conferences.

Learning outcomes and their assessment

Knowledge - on the basic principles of etiquette in planning and organizing formal events, creating business relationship with many different peoples and cultures. Knowledge of conferences, workshops, peculiarities of corporate client service. Understanding of the significance of etiquette in creating the overall image of an individual and an organization’s reputation within organizing business events; Skills - knows how to develop a formal program of activities, structure, arrange the events’ space and create table coverings, subject to the etiquette requirements. The ability to welcome and place the business partners at the negotiation and the banquet table and at a mixed type of receptions, workshops, conferences, taking into account the intercultural differences. Competence - ability to promote a positive interaction in organizing work within business events, in meeting with clients and business partners at the national and international level.

Compulsory reading

1. Frīmentls D. Aktīva klientu apkalpošana. Rīga: Zvaigzne ABC, 2006. 127 lpp.
2. Griffin A. Reputācijas vadības stratēģija: situāciju, krīžu un korporatīvās sociālās atbildības vadīšana. Rīga: Lietišķās informācijas dienests, 2008. 220 lpp.
3. Līkopa V. Lietišķā etiķete starptautiskajā biznesā. Rīga: Zvaigzne ABC, 2003. 63 lpp
4. Redmond M. Etiquette today. Kingswood: Right Way, 2003

Further reading

1. Krišjānis A. Vīna pasaules rokasgrāmata. Rīga: Jumava, 2009. 176 lpp.
2. Odiņa A. Etiķete un protokols: sevis pilnveidošana un nevainojams uzvedības stils. Rīga: Apgāds Zelta grauds, 2009. 262 lpp.
3. Schwinghammer H. Taschen Knigge fűr Ihn. Augsburg: Weltbild GmbH, 2004. 412 p.

Periodicals and other sources

1. Labu Apetīti!: žurnāls par ēdieniem. Rīga: Lietišķās informācijas dienests. ISSN 1691-1024